That's why I added at end to check if item was somehow automatically or accidentally archived - which would be most logical answer, at least for untradable item Gold Dominus. Originally posted by Nupstarr:I just do not understand how those hackers would be able to steal gold dominus since isn't that only available from item shop which makes it locked to your account permanently?Yep, Gold Dominus should be Item Shop only as explained on RL Garage fan site in "Description" section there so it's not possible to steal it unless with some new very rare exploit (I doubt but can't say it's impossible for sure) In better case I would first try check Manage Inventory - Archive tab in-game. You can read more about Phishing in my post at bottom You probably failed for scam called Phishing (account could be stolen when you tried login to fake site/scanned QR code on PS,etc. Support may potentially return items back as permanently not tradable.īut instead of every stolen ~100 Credits you may get 1 bonus gift item which will be not tradable as well. You can read it but it's not necessary, then scroll to bottom to blue "Contact Us" - login to EG account and either start Live Chat or through Email option to contact support. I highly suspect you/your friends scanned QR code on PS app someone sent to steal account.Ĭhange password and make sure only your 2fa method is enabled in EG account, other than that you should just go through this help page : As suggested you/your friend should contact Epic Games Support.
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